Pacific Poker Disconnects?

[Jiggus]

Just want to know if anyone else has problems with the aforementioned.

I've tried this crappy site about two years ago and left 'cause it was costing me money due to all the disconnects I was getting.

I looked at their site again recently, and tried the play money tables to see if they had improved their software, and it did seem so. Today I bought in to try out some of their legendarily easy tournaments. First one I tired, I was disconnected on 90% of my hands until busted.

Tried a ring game, and the same problem.

Yes, of course, I've written the bastards about this, but I'd like to know if this would have anything to do with geographic location or if it's something else aside from their crappy software and server. I'm in Europe.

Thanks one and all.

Jigs

P.S. Paradise is my favourite and regular site and this NEVER happens.

[AHiltz]

Pacific has been having more disconnect problems over the last week or so. It's fairly bad at around 5 GMT.

The shitty players make up for it though.

[Jiggus]

Well, it would make up for it if I could do anything other than fold.

Funny thing, though, in that tourney I was in, I still ended up in the top 1/3 even though I couldn' t play!

I was playing about 0600 GMT, by the way.

[Jiggus]

In fact, I've just asked for my money back. For some reason, whilst thousands of others can play there, I simply cannot. Disconnects and time delays make it impossible to do anything but fold due to timing out or disconnecting, or, after about 10 of the aforementioned, I can sometimes see one hand for a call or raise. But that's it.

Strange. It's even worse than it was a couple of years ago, when I left it back then. Ah well, so much for trying to get in some soft tournament practice.

Their support is clueless. They told me to re-install the software. Thing is, I only installed it two days ago.

Jigs

[euphoricism]

Pacific has always been like that. There is little you can do. Its still an insanely profitable site, and the disconnects could very well be one of the reasons it is so profitable. Combine with the fact that you can only 1 table, few sharks play there, its all gamblers from the Casino-On-Net program. Really, ideal camping grounds.

Ill agree it can be quite annoying.

[EricE]

I have quite a bit of experience with chronic disconnects. I used to internet game (WoW, Everquest) instead of poker. Disconnects will drive you up a wall. What I found out is that it may not be your ISP or Pacific…it may be a major backbone between you and them. What happens is that a backbone can have a bad router or it may have a choke point that gets too much traffic. Either one will show up as chronic disconnects.

Try this. Get an IP at or near Pacific. Run a tracert (traceroute) to that IP simultaneously with your poker software. As soon as your poker software starts timing out then pop over to your dos window where you have tracert qued up and fire it off. This will tell you where the route fails. Now call your ISP and give them the IP where the route dies. Ideally, they will want the log of the tracert so they can see how it acts on your machine. See steps below.

StartRun
Type in “command” and hit OK. This gives you a dos window.
Type in “tracert <ip> > c:\tracertlog.txt” where <ip> is replaced by the IP at or near Pacific poker.
This will create a file called tracertlog.txt at the root of your c: drive. Email that file as an attachement to your IPS when you ask them for help.

If the problem is with your ISP they can fix it. If the problem is with a backbone they use they can sometimes ask the backbone to fix it or they can maybe route around it. Expect it to take several weeks to solve the problem if it is with a backbone. GL

[DaHorror]

Just to note - in Texas here - I have been playing on Pacific for about 6 months. Rarely have disconnect problems. It does happen - but I don't think it's ever happened to me in the middle of a hand.
So it's probably something like what Eric suggested.

[Jiggus]

Eric, thanks for that tip, but I never even thought about pursuing it from my side. Hmm,... I used to do tech support for a major telecomms company, in fact, but I just never bothered with this mainly, I think, because I've played on several other sites with no problems, ergo, the problem is coming from the Pacific side.

Though, when I think about it, Interpoker was also sub-par when compared to Paradise. For me, Paradise has problems extremely rarely and NEVER have I had disconnects, Inter, not uncommon to disconnect and there were regular delays, whilst Pacific is unplayable, except for ring games where it is marginally playable.

Anyhow, I'm moving to the U.K. in a couple of months so I'm not going to bother with Pacific for while.